FAQs
Welcome to the Zigaro Mart FAQ page! Here, we've compiled answers to some of the most common questions our customers ask. If you don't find the information you're looking for, please feel free to reach out to our customer support team for assistance.
1. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your delivery.
2. What is your return policy?
We accept returns within 30 days of the original purchase date. The item must be unused, in its original packaging, and in the same condition as received. Please refer to our Return and Refund Policy for more details.
3. Do you offer international shipping?
No, We offer only domestic shipping.
4. Are your products authentic?
Absolutely! We take pride in offering only genuine, high-quality products sourced directly from reputable manufacturers and distributors.
5. Can I cancel or modify my order after it has been placed?
Once an order has been placed, it is immediately processed for shipping. Therefore, we are unable to cancel or modify orders after they have been submitted. Please review your order carefully before completing the checkout process.
6. Do you offer gift wrapping services?
At this time, we do not offer gift wrapping services. However, our products are beautifully packaged and ready for gifting upon arrival.
7. How can I contact customer support?
You can reach our customer support team via email at support@zigaromart.shop. Our dedicated team is available to assist you with any questions or concerns you may have.
8. What payment methods do you accept?
We accept payment via major credit cards including Visa, Mastercard, American Express, Discover, as well as PayPal. Please refer to our Payment Policy for more information.
9. Do you offer discounts for bulk orders?
For inquiries regarding bulk orders or wholesale pricing, please contact our customer support team. We would be happy to discuss available options with you.
10. Are your products cruelty-free?
Yes, we are committed to offering cruelty-free products. We do not test our products on animals, and we strive to work with suppliers who share our commitment to ethical and sustainable practices.
If you have any additional questions or concerns, please don't hesitate to reach out to us. We're here to help make your shopping experience with Zigaro Mart enjoyable and hassle-free!
Phone: +33 7 57 05 44 09
Email: support@zigaromart.shop